Creativity. What’s Love Got To Do With It?

Creativity can thrive in the right atmosphere and choke in the wrong one.

What is the ‘right’ atmosphere?

It’s civil. It’s rich with respect, kindness, helpfulness, and active listening. In fact, civility makes the work environment more pleasant and that enables employees to produce more … better … results.

Don’t take my word for it. I was reminded recently of a 2015 NY Times pieceNo Time To Be Nice At Work” by Christine Porath, Associate Professor at Georgetown University’s McDonough School of Business. She focuses on the impact of incivility in the workplace.

In short, Porath’s research reveals the impact of un-civility on:

  • focus (it went down)
  • mistakes (they went up),
  • employee problem-solving and idea-generation (it worsened).

In one study, an experimenter belittled a group of peers. Afterward, they performed 33% worse on anagram word puzzles and came up with 39% fewer creative ideas during a brainstorming task.

In a second study, participants encountered a rude, admonishing stranger — a “busy professor” – en route to the experiment. Afterward, their performance was 61% worse on word puzzles and they produced 58% fewer ideas in the brainstorming task than those who had not been treated rudely.

There were side effects on witnesses and customers:

The study found that witnesses of the incivility performed 22% worse on word puzzles and produced 28% fewer ideas in the brainstorming task.

… Employees began to contribute less and lose their conviction,

… and customers quit patronizing the business.

About your workplace – are you feeling the love?

Is your workplace suffering from the stressors of these crazy times? Is sense of community falling and lack of civility raising? Here are ways to check. Do your employees:

  • Do employees seem more on edge?
  • Do you see more staff conflict with coworkers, vendors or clients?
  • Do more employees work from home and engage in person less?
  • Do employees seem less focused, less productive?
  • Is your team producing fewer creative, high-quality ideas?
  • Do they seem exhausted at the prospect of another problem to solve?

If so, ask yourself – are your employees feeling the love? Or, has workplace civility taken a back-seat to crisis thinking, confusion, and exhaustion during these challenging times?

If so, the impact can be significant. According to Porath, you can expect less creativity: less relevant, innovative problem-solving, and fewer of the ‘good ideas’ that make your brand or business stand out.

You can expect more senseless mistakes, less focus, and less of the productivity that moves your business forward. I will add that if this goes on too long, you can expect more turnover.

Don’t Let Loss of Love Cost You Business

According to Porath’s research, even in the best of times, attending to, supporting, and caring for each other has a lot to do with our levels of creativity and performance.

Can I get some agreement that ‘the best of times’ doesn’t describe the 2020’s so far?! Turns out, sharing the love, civility and taking a moment for some people-time may be just the thing we humans need to turn this 2020’s thing around.

Don’t know how? CEJ Studio offers coaching and classes on skills and techniques that help you create a happier, more motivated workplace. Reach out!

christie@cejstudio.com

What Are Your Words Creating?

Words matter. They are the bricks with which we build identity and hope and with those, a productive life. This illuminating experiment has an interesting message for us all.

Ikea wanted young people to think about the impact of bullying. They displayed two identical house plants in enclosed containers in schools and piped recorded voices to them 24/7 for 30 days.

One plant got only loving, appreciating messages. The other was bullied. Whoever walked by could watch the messages do their work. Young people were allowed to record some of the messages themselves.

At the end of the experiment, the loved plant had grown and was thriving. The bullied plant appeared to be dying.

Was this science? Not really. There was no control and we don’t know if other factors may have been at play. We don’t really know scientifically what happened there. But, it is curious. And, it does get one thinking about …

The Impact Of Our Words

Public Speaking is a particularly stressful activity and very few begin it feeling enthusiastic and confident. Most jump right into self-criticism … self-bullying, self-creating the Public Speaking equivalent of the wilted plant. That’s not good!

The way we speak to ourselves is just as powerful, if not more so, than the way we speak to others. The way we define our last presentation directly shapes the energy and confidence we will, or won’t bring to the next one. Deem one a failure and the next one will be. How to stop the self-bullying loop?

Find A Success In Every Presentation

Let that set you up for the next.

Did you make particularly good eye contact, even if you flubbed the data? Great! You made good eye contact! Yes … there was the data … but, you made good eye contact!! Did you start moving more comfortably even if you didn’t fully answer that question? Yay!! You’re moving more comfortably. The more you practice and get comfortable with moving, the less distracted you’ll be and more you can focus on the questions.

Every presentation is a step in creating yourself as a speaker, and that step is as strong as you make it. Call yourself a learner and define your speech performance based on the things you did well, then get to work planning the next one. Sure, work on the issues; they will be temporary. But, find the positive and make that your name.

Try to remember the Ikea experiment. Be kind to others and to yourself. Your success as a speaker (and as a human) may depend on using the words you say to yourself to build the beauty of you.